It can always happen that something does not go quite as planned. We recommend that you first report complaints to us by emailing to info@mocktailandcocktail.com. If this does not lead to a resolution, it is possible to submit your dispute for mediation via WebwinkelKeur via:

https://www.webwinkelkeur.nl/kennisbank/consumenten/geschil.

It is also possible for consumers in the EU to register complaints via the European Commission's ODR platform. This ODR platform can be found at:

http://ec.europa.eu/odr. If your complaint is not already pending elsewhere, you are free to file your complaint through the European Union platform.